Fix the Tesco HUDL (1st gen) Touch Screen Freeze
First generation Tesco HUDL tablets can suffer from the screen locking up and not responding to any input forcing you to power off and back on again. Good News: There is a fix and your may not have to return it!
The Tesco HUDL 1 Android Tablet has been replaced with the bigger, faster, HUDL 2 but there are plenty of people who still have a HUDL 1 – including my father. He, like other HUDL owners I know, has experienced the touch-screen-of-death!
What originally seemed like a hardware fault prompted my dad to return his unit to Tesco. Customer service was great; they arranged for it to be collected from his home and kept him up to date on the status. A week or so later the unit was returned and my Dad tested it. The problem had not gone away. Another phone call from HUDL support indicated there was now a new option in the settings – a screen reset. It has only been a few days but this appears to have fixed the problem.
There is a software update that adds a Reset Touch Screen option in the display settings (see photo). Got to settings and then tap Display and scroll down to the bottom to see if the option is there. If the option is the just tap it and follow the instructions. If the option is not there you need to check for a HUDL software update as follows:
- Go to settings
- Scroll down to About Tablet
- Tap HUDL updates
- Tap Check Now
- If you are offered an update, download it and it will be installed
- The Reset Touch Screen option should now be available in the display settings
If for some reason the above does not work and you do not have the Reset Touch Screen option then you should contact Tesco technical support on 0800 323 4060.